Returns & Exchanges
At Casper, we believe everyone deserves a better night's sleep, which is why we offer a 100-night risk-free trial on our mattresses and a 30-day return window for accessories. If you aren't completely satisfied with your purchase, we will arrange for a full refund and even handle the heavy lifting for mattress removals.
Initiate Your Return
Visit our online returns portal or contact our support team with your order number to start the process within your trial period.
Schedule a Pickup
For mattresses and large furniture, we will coordinate with a local charity or recycling partner to pick up the item directly from your home.
Package Your Items
For smaller items like pillows, sheets, or weighted blankets, simply pack them back up using a prepaid shipping label we provide.
Receive Your Refund
Once the item is picked up or received at our warehouse, we will process a full refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing